FAQs
DOES FREE SUNDAY PARKING 9-22 INCLUDE ALL HOLIDAYS?
No. Free sunday parking is only for the weekday sunday, January-November.
WHEN I'VE FINISHED PAYING, HOW LONG DO I HAVE BEFORE I HAVE TO LEAVE?
10 minutes
HOW LATE IS NORDSTAN'S PARKING HOUSE OPEN?
The Parking House is open 24 hours.
I WANT TO PAY IN CASH. HOW CAN I?
From September 1, 2020 we no longer accept cash money, but you can pay from home within 48 hours at no extra charge.
I HAVE RECIEVED A BILL WITH AN ADMINISTRATION FEE OF 30 SEK. WHY?
Your car has been parked in Nordstan's Parking House, but the parking fee has not been paid. In order to skip administrative fees next time you can pay at an automat or within 48 through 'Pay for Parking'. There you can also register a credit card or debit card to pay automatically next time.
WHAT DO I DO IF I CHANGE CARS AND HAVE MY CARD REGISTERED?
Log in to your account and remove the old car and you will not be charged in the future. You can change your cars license number at autopay.io under 'Vehicles'. You can also reach the Autopay page from 'Pay for Parking'.
I WONDER HOW PARKING WITH A COMPANY CAR WORKS?
If your company is paying your expenses, then you can register your company card at autopay.io to make payment automatic.
HOW DOES IT WORK IF I HAVE A RENTAL CAR?
The easiest way is to pay at an automat or via the webpage within 48 hours. Or else the owner of the car will be charged and will in turn have to charge the person who rented the car.
WHAT SHOWS ON THE CAMERA PICTURE?
It is only the license plate that shows in the picture, and nothing around it. We follow GDPR standards which demand a permit for camera surveillance. The pictures are stored for 90 days in connection to billing.
HOW DOES IT WORK IF THE CAR HAS A FOREIGN LICENSE PLATE?
It works the same way as for Swedish cars. If no payment of any kind has been made within 48 hours a bill will be sent to the owner of the car, but it is easiest to pay at an automat.
DO I HAVE TO PAY FOR MY MOPED?
Any vehicle that has a license number, mopeds and motorcycles included, must pay for parking.
I FORGOT TO TAKE A RECEIPT AT THE AUTOMAT. CAN I HAVE A RECIEPT RETROACTIVELY?
Contact our parking provider, Parkman, and they will help you. You can contact them by mail at info@parkman.nu or by phone 08-734 90 00. If you have an account at autopay.io all receipts can be found there.
